Frequently Asked Questions
Shipping
How long does delivery take?
Delivery windows depend on destination: 1–3 business days within Türkiye, 3–7 business days across the EU, and 7–14 business days for other international destinations. Customs clearance can extend the international window by a few days. In-stock orders are usually dispatched within one business day. Full details on processing, carriers, and tracking are on our Shipping & Delivery page.
Do you ship internationally?
Yes. We ship to most countries through trusted carriers selected at checkout based on weight, destination, and urgency. For cross-border shipments, the recipient is the importer of record and is responsible for any customs duties, taxes, and import fees levied by the destination country — these are not collected at our checkout.
Can I track my order?
Yes. As soon as your order ships, we email you a tracking link from the carrier. You can also see live status — pending, processing, shipped, delivered — for every order in your Order History at /account/orders.
Payment
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard) processed through our PCI-DSS-compliant payment provider. Bank transfer is available for verified B2B accounts on request — contact our team if you would like fleet or workshop billing terms.
Is my payment secure?
Yes. We never see, store, or log your full card number — payment is delegated to a PCI-DSS-compliant processor that tokenises the transaction. The site runs on TLS 1.3 throughout, and authentication uses HttpOnly secure session cookies. Strong customer authentication (3-D Secure) is requested by your card issuer when required.
Can I get a VAT invoice for my order?
Yes. A PDF invoice is generated for every paid order and is downloadable from your account. If you need a VAT invoice issued to a company name and tax number, add those details at checkout or to your customer profile before placing the order.
Orders & Returns
Can I cancel or change an order?
Yes — as long as the order has not been dispatched. Open the order in /account/orders and contact support; if it is still in "pending" or "processing" status we can cancel or amend it free of charge. Once the order has shipped, please follow the standard returns process.
How do I return an item?
You have 14 days from delivery to request a return for unused items in their original packaging. Step-by-step instructions, the RMA process, and exclusions are documented on our Returns & Refunds page. Custom-ordered, electrical, and special-order parts may be non-returnable — this is flagged on the product page.
When will my refund arrive?
Once we receive and inspect the returned item, we issue the refund to the original payment method within 14 days. Card refunds typically settle in 3–10 business days depending on your bank; bank transfers can take 1–3 business days after we issue them. Original outbound shipping is non-refundable unless the return is due to our error.
Products & Cross-Reference
How do I find the right part for my truck?
Search by OE/OEM code, manufacturer part number, or product name in the search bar — cross-reference codes from compatible brands also resolve to the correct catalogue entry. You can also browse by category, brand, or manufacturer. Each product page lists fitment notes, technical specs, and any cross-references we have on file.
Are cross-reference codes guaranteed to fit?
Cross-references are technical guidance, not a fitment guarantee. We compile them from manufacturer catalogues and parts databases, but you should verify the code, dimensions, and specifications against your specific vehicle (chassis number, engine code, year) before installation. All third-party brand and OEM trademarks remain the property of their respective owners; we are not affiliated with the OEMs unless explicitly stated.
How do I know if a part is in stock?
Stock status is shown on every product page. Items marked "in stock" dispatch within one business day. When stock is low, the product page shows a remaining-quantity indicator so you can see how many units are available. If a part is out of stock, you can contact support — we can often source it from our supplier network with an extended lead time.